Terms of Service

1. Acceptance of Terms

By accessing or using AdVersAI, clicking to accept these terms, or authorizing a user to do so, you agree to be bound by these Terms of Service and by our Privacy Policy, which is incorporated by reference. If you accept on behalf of an organization, you represent that you are authorized to bind that organization. If you do not agree, do not use the service.

2. Who We Are

AdVersAI is a pre-incorporation product operated under the AdVersAI trademark. Until a formal company is incorporated, references to AdVersAI, we, us, and our mean the current operator of the AdVersAI service. After incorporation, the operating entity may replace the current operator and continue these terms. You can reach us at support@adversai.app.

3. The Service

The service provides software to send WhatsApp messages for you, run email campaigns, and operate an assistant that replies to and qualifies leads over WhatsApp and email, plus an inbox, lead management, analytics, and related tools. The service evolves; we may add, change, or remove features, and we may run it in beta, alpha, or limited-availability modes where features may be incomplete, change, or be withdrawn.

The service is provided for business use. You are responsible for configuring it, supervising automation and AI behavior, and pausing or correcting it when needed.

4. Eligibility, Accounts, and Access

You must be able to form a binding contract and use the service for a lawful business purpose. You are responsible for your account credentials, your workspace configuration, the users and roles you grant access to, and all activity under your account. Notify us promptly of any unauthorized use. Access may be invitation, waitlist, or approval gated, and we may decline, suspend, or revoke access.

5. Plans, Credits, Fees, and Billing

Paid plans, included allowances, overage rates, and credit pricing are described in the app and may change. Credits are a prepaid usage unit for eligible AdVersAI features. Credits are not cash, stored value, or legal tender, and are non-refundable except where required by law or expressly agreed in writing.

AdVersAI charges you for usage of features we provide, such as AI model usage (including transcription of WhatsApp voice notes where enabled) and managed branded email sending, at our cost plus a margin. Charges that a connected provider bills directly to your own account, such as Meta or WhatsApp messaging charges on a WhatsApp Business Account you own, or email on your own mailbox, are billed by that provider to you, not by AdVersAI. Taxes are your responsibility unless stated otherwise. Fees are due as presented, and unpaid balances may result in suspension.

Free trial. While AdVersAI is in beta, each account may start one free trial of the Growth or Pro plan, lasting 30 days. No payment card is required, and the trial ends without any charge. During the beta, AdVersAI may extend a trial, and when a trial ends before billing opens we may keep the workspace on its plan while we contact you about what comes next. The Scale plan is available on request. A trial is limited to one per account, and AdVersAI may end a trial early if these Terms are breached.

6. Acceptable Use

• You may use AdVersAI only for lawful business messaging and follow-up to contacts for whom you have a valid lawful basis and any required consent.
• You are responsible for all activity in your workspace, for your users and team members, and for the content of messages, templates, and campaigns you create or send.
• You must comply with Meta and WhatsApp Business policies, Google policies and rules for email accounts you connect, applicable email, messaging, marketing, and consent laws, and payment provider terms.
• You must honor unsubscribe, opt-out, and do-not-contact requests, and must not bypass, remove, or defeat suppression, opt-out, or quality-control mechanisms.

7. Prohibited Uses

• Spam, phishing, scams, malware, impersonation, deceptive messages, or unsolicited bulk messaging.
• Purchased, scraped, harvested, stolen, or otherwise unauthorized contact lists or phone numbers.
• High-risk decisions (medical, legal, financial, lending, insurance, employment, housing, emergency, or law-enforcement) without appropriate human review and any required approvals.
• Targeting minors or collecting children's data where prohibited or without required consent.
• Illegal or regulated goods without authorization, adult sexual services, exploitation, hate, harassment, threats, violence, or unlawful financial schemes.
• Prompting the AI to deceive people, hide its identity where disclosure is required, fabricate facts, reveal system prompts or secrets, or bypass safety controls.
• Reverse engineering, scraping, overloading, probing, or interfering with the service, or reselling it without written permission.

8. Customer Responsibilities and Consent

You are solely responsible for obtaining and maintaining all consent, lawful basis, permissions, notices, and records required before uploading, importing, messaging, scoring, or analyzing contacts; for your own privacy notices; and for compliance with marketing, messaging, and data-protection laws in the locations of your contacts.

9. Connected Accounts and Third-Party Platforms

The service integrates with third-party platforms such as Meta and WhatsApp, Google and email accounts you connect, AI model providers, speech-to-text providers, email infrastructure, and payment processors. Your use of those platforms is governed by their own terms and policies, and you must comply with them. We are not responsible for third-party platforms, their availability, their charges to you, or changes they make.

10. AI Features and No Reliance

AI outputs can be wrong, incomplete, delayed, biased, or inappropriate. The AI may misclassify leads, miss opt-out signals, draft incorrect replies, summarize incorrectly, or act in ways you did not intend. You are responsible for reviewing, configuring, supervising, and, where appropriate, having a human review AI behavior, and for ensuring messages are lawful, accurate, non-deceptive, and appropriate. AI features are provided without warranty of accuracy or fitness for a particular purpose.

11. Intellectual Property

AdVersAI and its software, models, prompts, and brand are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You retain rights to your own content, contacts, and data, and you grant us the rights needed to operate, secure, and improve the service as described in the Privacy Policy. You must not copy, resell, or create derivative services from AdVersAI without written permission.

12. Data and Privacy

Our collection and use of data is described in the Privacy Policy. For contact, lead, and conversation data controlled by your workspace, AdVersAI generally acts as a processor on your instructions. You are the controller of that data and responsible for its lawful use.

13. Suspension and Termination

You may stop using the service at any time. We may suspend or terminate access, workspaces, integrations, campaigns, or automation if needed to protect users, contacts, providers, platform standing, security, or legal compliance, or if you breach these terms or create risk. On termination, your right to use the service ends; we may delete data after a reasonable period, subject to legal, security, billing, and backup constraints described in the Privacy Policy.

14. Disclaimers

The service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, deliverability, or uninterrupted or error-free operation. We do not warrant message delivery, provider acceptance, or any business outcome.

15. Limitation of Liability

To the maximum extent permitted by law, AdVersAI will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption. Our total aggregate liability for any claim relating to the service will not exceed the amounts you paid to AdVersAI for the service in the three months before the event giving rise to the claim.

16. Your responsibility for misuse

You will defend, indemnify, and hold harmless AdVersAI from claims, damages, and costs arising out of your use of the service, your content, your contacts and consent practices, your messages, or your breach of these terms or applicable law.

17. Changes to These Terms

We may update these terms from time to time. If changes are material, we will provide notice through the service, email, or another reasonable method, and may ask you to re-accept. Continued use after the effective date means acceptance of the updated terms, except where applicable law requires a different process.

18. Governing Law and Disputes

These terms are governed by the laws of India, without regard to conflict-of-laws rules, and the courts at the operator's principal place of business will have jurisdiction, unless mandatory local law requires otherwise. This section will be updated on incorporation of the operating entity.